How The Customer Experience Journey Can Increase Sales, Create Raving Fans, and Set Your Company Apart with Jason Friedman [PODCAST 90]

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How The Customer Experience Journey Can Increase Sales, Create Raving Fans, and Set Your Company Apart with Jason Friedman [PODCAST 90]


In this episode of Growth to Freedom you will discover how to increase your sales up to 400% by developing your unique customer experience journey with Jason Friedman. Jason Friedman is the owner of CXFormula and is an expert in helping fast-growing companies like yours differentiate themselves and explode their growth through getting inside the heads of their ideal clients.

Jason Friedman has propelled client loyalty, profits, referrals, team commitment, and engagement through the application of what you’re about to learn. He was named Ernst and Young’s NJ Entrepreneur of the Year for business services and his largest company was named to the Inc. 5000 list of fastest growing companies for three consecutive years.

In this episode Jason shares how he sold a highly successful company, a unique method and counterintuitive approach to increase sales, how to create raving fans, and delighting your customers and clients.

You’ll walk away from this episode with a powerful set of practical strategies that will help you design your own customer experience journey to better serve (and attract) your ideal clients.


Here’s a glimpse of what you’ll learn in this show:

  • Who is Jason Friedman and what is the client experience journey? [0:32]
  • The amazing benefits you will receive from today’s guest, Jason Friedman; [0:41]
  • How Jason went from a lighting designer for Rock Bands to a business consultant and coach – and how you can learn from his transition; [4:31]
  • What you can learn from selling a company – and how to prepare for your next big thing; [13:43]
  • How a “Director of First Impressions” can you help optimize your client experience; [20:30]
  • Strategic Methods to enhance your client experience that don’t cost you anything – Lessons from a Local Business ; [23:20]
  • What would happen if you could have your clients telling your story? [28:35]
  • How you can connect with Jason’s training and get his free resource; [30:01]


Resources mentioned on this episode:




This show brought to you by Done for You Solutions. Outsourcing doesn’t have to be difficult. Whether you’re looking for customer service, optimizing your website, or a virtual assistant to help with reporting, data, or research, Done for You Solutions can help. I’ve used Done for You Solutions for years and they help simplify. Click here to learn more and let the founder Ric Thompson know that you heard about him from our show.

Genius Network is the place high level entrepreneurs go for collaboration, contribution, and connections not available anywhere else. Members get strategies for exponential growth and opportunities for deal making, strategic partnerships, joint ventures, and more. Membership is by application only.  Click here to learn more. I was one of the original members when Joe started it in 2007 and today I get to help grow the company in my current role. You can also learn more about the Genius Network Annual Event here – which is the one time per year the group is opened to non-members.


People mentioned on this episode:


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If you want to go deeper and create a personal plan to get unstuck, stop the leaks in your business, ultimately free yourself from your business, or to get your next BIG Breakthrough, let’s have a Clarity Call.

You’ll walk away from it with clarity, new insights, and actions you can take to exponentially grow your business… to grow with less stress- even if we never work together.

To reserve your Clarity Call, go to or send an email to [email protected]  with Breakthrough Strategy Call in the subject line.

PPS: As we’re heading into a period of change in advertising and economy shifts, if you know of someone else who is looking for effective strategies, here are 3 ways we can help:

#1 – Send them to our Podcast (over 200 hours of insights, wisdom, and strategies) at

#2 – Forward this episode to them.

#3 – Make an introduction and connect us at [email protected]  and/or encourage them to schedule a Clarity Call at 

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